In the course of a recent Microsoft Access programming project, we had three difficult technical problems where we decided to call a support hotline for advice. This article compares the two support numbers we tried: Microsoft Technical Support and the Psychic Friends Network. As a resultof this research, we have come to the following conclusions: 1 ) that Microsoft Technical Support and the Psychic Friends Network are about equal in their ability to provide technical assistance for Microsoft products over the phone ; 2 ) that the Psychic Friends Net work has a distinct edge over Microsoft in the areas of courtesy, response time, and cost of support; but 3) that Microsoft has a generally better refund policy if they fail to solve your problem.

In the paragraphs that follow, we will detail the support calls we made and th

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